Stephanne Burns

"I just LOVE Stephanie & the other ladies @ State Farm in Greenville!! ANY time I've needed them, (and there have been a few), they have all been more than helpful & taken care of my needs. I have my vehicles, home, motorcycle AND hospital benefit w/ them for every one of those policies, they have been kind, considerate, kind, & helpful, especially Stephanie Burns!! I don't know what I'd do without her!! She guided me through the process when I lost my home to an electrical fire last month & when I was devastated & not in my right state of mind w/ losing everything, she was SOO compassionate, kind & helpful. She ensured me peace of mind & how everything would be handled & told me to contact her if I needed help w/ anything or had ANY questions. I did just that... lol.. I called for every question I was unsure of or had forgotten during the chaos & turmoil & EACH time she eloquently advised. When I felt like I was being a neucence, she reassured me I was NOT & it was her pleasure to help get me through this horrible situation & for me to understand everything was of the utmost importance!! She explained everything thoroughly & concisely & we even had a couple laughs later in the process (which I desperately needed) I CANNOT thank her & the other ladies enough for BEING there for me when needed the most!!! Just like The State Farm jingle plays.... my version is... "Like a good neighbor, Stephanie is there!!" I couldn't have gotten through the fire situation without you!! I wish more companies were like you ladies!! This is WHY I STAY with YOU!! Thanks again! ❤️👏🏼✌🏼🤘🏼"

"Stephanie has earned my business over the last ten years. She has been very helpful and very professional. I started using her when I was in Grove City Pa, and when I built a new house in Canfield Ohio, i continued to use her. I think so much of her that all of my children use her for the source of insurance."

"I’ve always had tremendous first class service! All my questions answered right away!! Stephanne has gone above and beyond to get me the necessary quotes for all my needs: house, life, auto and motorcycle!! Always going the extra step to get me any savings I am eligible for!"

"I have had State farm insurance on my home and vehicles for over 20 years. The experience has been fine. As far as any experience can go with an insurance company. I have never really had to file any claims or use it for anything until now. I called and Spoke with Stephanie today about a letter I received in the mail. I was spoken down to, condescended, lied to about previous correspondence, and generally yelled at in a very angry tone. She would not let me get a word in edge wise without shouting me down with the policies as apposed to listening to a customer and acting like a caring person. I will never give state farm another dollar as long as they let people like her represent their company."

"I have been with State Farm since I was 18 and now I am 46. I have only once had to file a claim until today and the staff was wonderful. I didnt realize that what happened with my car was covered under my policy. However after speaking to Doris she explained that it was and what I had to do in order to get the ball rolling. She started immediately to get the claims rolling and within 10 mins I got a call from lady by the name of Nancy K4EZ who took the time to explain everything and treated me with total respect. I am disabled and have issues but she took the time to listen and answer all my questions. Within 2 mins I got another call from Brad Shin, I believe I got the last name correct, and he was very kind and stated he was calling to get more info for the claim but again was extremely kind and took the time to explain to me what would happen next. I called back to the office to seei f the text I got was from them and Spoke with Stephanie and she again was extremely kind and caring. Since I have become disabled I have found that people walk out of your life and dont treat you with respect but EVEYONE I spoke with from State Farm today treated me with nothing but respect and dignity. I couldnt be more grateful for all their kindness and would recommend them to anyone that I know. I want them to get noticed for their kindness and let others know how wonderful they truly are. Thank you all so very much, you truly are angels. I have never felt better than I did today after speaking to each and everyone of them. Thank you so very much and for treating me with nothing but kindness and understanding. I wish there were more people like you all in this world. God Bless each and everyone of you. Nancy, Brad, Doris and Stephanie are truly kind and caring people. I pray that we all can learn from them and treat others the way we would want to be treated!!!! thanks so very much! You truly made my day!"

"I needed renters insurance as I recently relocated back to the area. Emily Eckler was extremely helpful and timely with getting me a policy that suited my needs and with COVID-19 they made remote payment easy! I will be back to do business when I need car insurance and homeowners insurance down the road."

"After checking a few different ins. agencies I talked to State Farm (locally) and I now have both vehicles, my motorcycle and homeowners with them. Very nice people and price was right and is really nice to be able to call or stop in if there's a question or issue with anything. Apparently they are also a bank and offer all kinds of accounts, car lending, and mortgage loans!"

"After visiting the other State Farm agent and getting treated badly, only after the agent left the office, I called here. The next day I added two policies, and doubled my life insurance. The other agent's office said that the one policy could not be done. Funny how this office said that they done see why not, and did it. Before I could bring up the cost of my life insurance, Tessa said what I was paying was outrageous, and that she could do better. Not only did she do better, with double the coverage, my monthly bill went down after adding an ATV policy and a personal articles policy. Now ask me if I like them?"

"Pay your bill every month on time. Have a minor accident and they give you the run around low balling and put used parts into vital parts of your vehicle. Like steering components. Nevermind your safety is on the line. So angry with this company I will never let anyone considering switching to this insurance company do it. Used rack and pinion used rims. And not the good refurbished GM ones the national online junkyard that someone used and abused. And yet they expect you to pay full price for there half hearted repairs. This is such a major let down I'm 37 years old and have had them as my insurance company since I've had my drivers license. Cant begin to explain how frustrated, let down, angry, betrayed I feel. What you have done is slimy back handed bad business"